Shipping & Delivery Policy

Orders may currently only be delivered to addresses within the UAE. The Order delivery methods which are currently available are set out below. However we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our shopping channels. Please check back frequently to see if more options have become available.

Deliveries take place between 9am-5pm. 

We use a range of reliable Logistic and courier companies based in the UAE.

Orders placed outside of our ordinary working hours (9am-5pm) and/or on any UAE public holiday will be deemed placed on the first UAE working day following the date on which the Order was submitted.

Delivery Timelines*:

Dubai – Sharjah – Ajman: Up to 2 working days

Abu Dhabi City, Al Ain, Fujairah, Ras Al Khaimah, Umm Al Quwain, Hatta: Up to 3 days after order confirmation

Western Area and Remote zones: 5 working days

*Delivery timelines are estimates, see further details below. Please expect delays to your order delivery during the following times: promotional activity, sale season and bank holidays.

We reserve the right to impose a re-delivery charge where your Order is not accepted at the address supplied to us on the confirmed date of delivery.

Cash On Delivery: offer a « Cash on Delivery » (COD) payment facility for customers.

When prompted to choose a payment option, you must choose « Cash on Delivery »

Only cash payments will be accepted while delivering the order under the COD. Demand Draft/ Cheques will not be accepted for orders booked under the COD method of payment. It is strictly a cash-only payment method.

You will be required to make a Cash payment to our Courier Partner, only at the time of delivery of your order. The Courier Partner carries a small amount of change, so please try to prepare exact payment or as close to it as possible.

Please do NOT pay any additional charges to courier staff. The amount stated on the Courier airway bill is what should be paid to the Courier and is inclusive of all charges.

The order amount has to be paid in full before receiving the package and signing the delivery sheet. The package can be opened only after the payment is made.

The delivery service is contracted to a third party therefore no exchanges; returns or fractioning of the delivered items is allowed. The delivery person has no authorization to make any changes on the invoice amount or return any items to the shop. For Return and Refund procedure, please refer to our Return Policy.

Running Smoothly

In support of you and our community during this lockdown, we’ve received all the necessary approvals for delivery as usual within the UAE. 2-hour delivery in Dubai, next-day and 2-3 day deliveries in the UAE will be available as always, with the exception of same-day delivery around the UAE. We're working hard to fulfill every one of your wishes, however, due to high order volume, limited slots may be available.